FAQ regarding Royal Dubai Jewellers

Shop online FAQ's 

1. How much are the Shipping Charges? 

Shipping charges varies from location to location.

Free in Canada and USA

2. How can I pay?

We accept Interac, Visa, Mastercard, American Cards or PayBright 

3. Do you provide Receipts? 


5. Do you give any Warranty?


6. What is your Exchange or Refund Policy? 

We accept exchange or refunds within 30days of online shopping. 

7. How long does it takes to deliver an item? 

It usually takes 7 to 10 days within Canada or America. 

8. How to get an Order update?

whatsapp us at 9056769300

or call direct 9056761212

 Shop in store FAQ's 

1. Do I need an appointment to visit your store?


2. Do you have any other location? 


3. What kind of jewelry do you sell?

We sell Exotic Jewelry From Middle East and India

4. What kind of Collection do you carry? 

We have Sets, Necklace, Rings, Earrings, Bracelet, Bangles, Chain And Pendants

5. What is the Gold Karat that you sell? 

We sell 24K, 22K, 18K, 14K and 10K 

6. What is your Exchange or Refund Policy?

No Refunds 

Exchange within 14 days

7. What services do you offer? 

Cleaning , Repair, Appraisal, Gold Loan and Buy Old Gold

8. Are your items Hallmarked? 


9. Can you customize any item on request?


10. How long does it take to order the customized item? 

It usually depends on the item but as our items are manufactured in Dubai, it usually takes 4 - 6 weeks. 

11. From where do you get the jewelry? 

We get all our Gold Jewelry from Dubai and Diamonds from Belgium.

12. Do you sell Gold Bars and Coins? 


13. Do you buy Old Gold? 


14. Do you offer Appraisal for value? 


15. Do you provide Jewelry Loan? 


16. Do you sell Silver or Diamonds? 

Yes, we sell both silver and diamond jewelry. 

17. Do you carry Bridal Sets?

RDJ carries exclusive collection of Bridal Sets and Other Bridal Accessories. 

18. Can you do kids ear piercing? 


19. Is it possible to contact you on Whatsapp? 

Yes. Customers can contact us freely on 9056769300 or 9056761212.

20. Are you on Social Media?

 Customers can find us on Instagram, Facebook, Tiktok and Youtube